IT SUPPORT
As the IT support Brisbane businesses rely on for IT support, ITM Solutions recognises that for those business entities with minimal support requirements, entering into an IT support contract is really not a viable option. Hence we offer a casual or Reactive IT support service as well as our Proactive monitoring support.
Reactive Support – Casual support for a business that has minimal support requirements
This type of service is offered to clients who only require occasional IT support. There are no contracts to sign up to and support is provided when the client requests it.
PLEASE NOTE: This type of support is reactive only. The client assumes full responsibility for ensuring the following are carried out:
- Security Updates are applied as required
- Backups are carried out, checked and tested
- Impending hardware / software / licensing issues are identified early enough to be acted upon
- Antivirus protection is current and updated
Proactive Support – Ongoing maintenance support for a business that cannot afford much down-time
Proactive support involves joining one of ITM Solutions' affordable Server Maintenance Contracts for a minimum six month term. For larger clients with more diverse requirements, ITM Solutions is happy to tailor a contract to meet those requirements. This type of proactive IT support ensures that most issues are identified before they interrupt work and is instrumental in maintaining the security and longevity of your network, data and hardware.
- Priority Response over Reactive Support Calls
- Discounted Service Charges
- Proactive Daily Monitoring
- Proactive Server Health checks and Monitoring
- Security Updates are applied as required
- Backups are carried out, checked and tested
- Impending hardware / software / licensing issues are identified early enough to be acted upon
- Antivirus protection is current and updated
As with all our IT support Brisbane businesses receive Cisco network support, Microsoft support, Blackberry support, hard disk recovery and disaster recovery services. For a more detailed appraisal of our service support offerings and how they can help you to reduce cost and interruption, please contact us online or call our office on 07 3376 3033.
Network Administration Support
A business network today is a complex maze of separate resources for different suppliers, all having to work together in harmony to provide the business with the data flow and accessibility it requires.
Managing these different resources, including workstations, servers, printers, switches, modems, firewalls and the different software applications running on them, is the task of a Network Administrator.
For Network Administration to be effective, the Administrator must be continually updating their skills and knowledge to take advantage of the ever changing and emerging technologies. It is now well beyond the ability of one person to maintain currency in all the vital aspects pertaining to a business network. A committed team of administrators enables this currency. Different members of the team have a specialty area on top of their broad base of administration skills. Hence, when addressing an issue, that member has access to all of the information necessary (through the other team members input) and can implement the most effective solution. ITM Solutions has the skill, experience, qualifications and breadth of dedicated network professionals that is required to effectively administer any business network ranging from five to 200 computers.
For a more detailed appraisal of our service support offerings and how they can help you to reduce cost and interruption, please contact us online or call our office on 07 3376 3033.
Email Server Support
Microsoft Exchange email server is an advanced, secure and high performing mail server. With support for all standard mail protocols, including SMTP, POP3, IMAP4, LDAP and WebMail, the software can meet the needs of almost any business or remote working home user. Microsoft Exchange Server is fully scalable with support for unlimited users and domains and clustering. We can also provide off-site, secure, data centre based mail hosting services if required.
Infrastructure Support
ITM Solutions allows you to focus on managing your business by taking care of your IT infrastructure for you. Most small businesses cannot afford to carry their own in-house IT department, so this service is perfect for them. By IT outsourcing, Brisbane businesses can keep their costs down while taking advantage of our expertise to ensure them the best IT support.
Business Process Outsourcing
It makes sense to save on the fixed costs of employing full time IT personnel by taking advantage of our IT outsourcing service. Our experienced IT support personnel will provide you with valuable advice, which you can take into account when determining your business priorities. Contact us online or call our office on 07 3376 3033.
WE OFFER SUPPORT FOR:
Microsoft Small Business Server Is an integrated server suite from Microsoft designed for running networks of small- medium enterprises having no more than 75 workstations or users.
Microsoft Exchange, is the premier server side email enterprise solution utilised by business of varying sizes. Exchange boast some impressive features for email, calendaring, contacts and tasks. As well as an impressive back end infrastructure able to cope with data storage
Microsoft ISA, or Intelligent Application Gateway is a VPN solution that provides remote access to corporate networks for remote employees.
Microsoft Office is used by millions of satisfied user word wide the suite offers an interrelated series of desk top applications
Microsoft SharePoint is a content management system which integrates into Microsoft's suite of products. Share point allows users to work in a web-based collaborative environment.
Microsoft Windows is a the flagship of the Microsoft suite, an operating systems and graphical user interfaces . As of October 2009, Windows had approximately 91% of the market share of the client operating systems for usage on the Internet.